Below are several questions that other user have frequently asked. If you do not see your particular question here please feel free to contact us via the helpdesk support center!

1. CyberSpy is not logging my AIM Instant Messenger what's wrong?

This usually happens when you are using an unsupported AIM add on. There are several of these, however the most common is DeadAim. Addons of this sort typically alter the messenger and can cause CyberSpy to not recognize it anymore. To fix this you can either uninstall the AIM addon or use the keylogging function along with the snap shots to view instant message conversations.

2. Should I uninstall the trial version before installing the full version?

Yes, it is important that the trial version is uninstalled before trying to install the full version of CyberSpy. This will make sure that there are no conflicts between the versions.

3. How do I start using CyberSpy?

Simply install, and run CyberSpy and you'll be greeted by a quick and easy configuration wizard screen. Need assistance with more advanced features? Then please don't hesitate to ask for assistance at our helpdesk.

4. What email clients are currently supported by CyberSpy?

Currently CyberSpy directly supports Outlook, Outlook Express, and AOL up to 9.0 SE. All other email clients will have their typed or composed email recorded via the Keylogger.

5. Will anyone be able to access CyberSpy once I have installed it?

No one has access to CyberSpy except you. You are able to create your own personal password and hotkey to access your account to ensure that the logs remain private until you have time to view them at a later date.

6. What operating systems is CyberSpy compatible with?

Currently CyberSpy supports the following Operating systems, Windows 7, Vista, XP, NT, ME, 2000, 98SE and 98.

7. I use the hotkey to access CyberSpy, but nothing happens?

CyberSpy is probably not running. Double click the CyberSpy icon to load CyberSpy then click "Start" to commence monitoring. Be sure to click 'Start' again next time you stop monitoring, to ensure it stays running. If you exit the software, it will no longer be monitoring.

8. CyberSpy is not logging my Instant Message conversations what's wrong?

Make sure that you have enabled recording of Instant Message conversations under the general logging tab in the configuration area.