1. What internet connections is RemoteSpy compatible with?
2. Is my RemoteSpy account protected? Can anyone access it?
3. Can RemoteSpy be installed from external drives or CDROMS?
4. How do I view the recorded data in my members account?
5. What operating system is RemoteSpy compatible with?
6. What happens when a user clicks on the monitoring .exe?
7. How do I uninstall RemoteSpy once I am done using it?
8. If I purchase RemoteSpy, do I get unlimited use of the software?
9. Will a firewall stop RemoteSpy software from working?
10. How Do I change my password?
11. Can I change my existing username?
12. How often do the logs update?
13. Is it possible to use RemoteSpy on MAC computers?
14. Once I have created the Remotespy executable module, can I use that same module/file to monitor a few different machines?
15. Where do I download my RemoteSpy software?
16. How do I purchase additional licenses for monitoring extra computers?

1. What internet connections is RemoteSpy compatible with?

RemoteSpy in completely compatible will all local area networks, cable, dsl, adsl, wireless, and dial up connections. The upload speed for log files may vary depending on the type of internet connection.

2. Is my RemoteSpy account protected? Can anyone access it?

RemoteSpy uses a plethora of security measures to maintain the safety and confidentiality of your personal information. Sensitive information transmitted between you and our website can only be accessed with your username and password.

3. Can RemoteSpy be installed from external drives or CDROMS?

Yes, RemoteSpy can be installed simply by copying the monitoring executable generated from your configuration to any of your pc. Simply copy the file to a disk and run the file on your pc you intend to monitor. The installation is completely stealth and runs instantly.

4. How do I view the recorded data in my members account?

Upon purchase, each RemoteSpy user is given detailed instructions on how to access their account. This email well tell you how to register your username and password and login details. If you have lost your username and password you may retrieve it here simply by entering your email address. It will be sent to you immediately.

5. What operating system is RemoteSpy compatible with?

RemoteSpy is compatible with all web browsers and is fully compatible with Windows 7, Vista, XP, NT, ME, 2000, and 98. We currently do not support the monitoring of MAC Computers (unless Microsoft Windows is installed), but RemoteSpy can easily be pre-configured online from a MAC computer's web-browser and then delivered to a Windows based pc that you own for monitoring.

6. What happens when a user clicks on the monitoring .exe?

Installation happens as soon as your remotespy module is executed by a user of your local or remote computer. Based on your configuration settings RemoteSpy will either show a brief notice or no notice at all. Once installed no further user interaction is required while RemoteSpy invisibly monitors your computer.

7. How do I uninstall RemoteSpy once I am done using it?

Remote Spy can be easily uninstalled by logging into your RemoteSpy control panel, selecting a user and clicking uninstall. This will completely stop the monitoring process and uninstall RemoteSpy.

8. If I purchase RemoteSpy, do I get unlimited use of the software?

Once you complete your secure online purchase and access your RemoteSpy account you are given 365 days access to this account. You may log as many users on a computer as you want. You will receive an email notice when your account is due for renewal a week prior to it expiring.

9. Will a firewall stop RemoteSpy software from working?

In most cases a firewall will cause other products to be blocked, but RemoteSpy uses a special feature to send your logs to our server. Our remote spy software also features an optional advanced firewall bypassing feature that you can enable for increased ability to monitor your computer, even when it is behind a firewall. Other software solutions give you no choice but to disable the installed firewall, leaving your computer open to security threats. But with it's advanced features, RemoteSpy can protect your computer from internal threats posed by users while your firewall protects it from external threats.

10. How Do I change my password?

You can change your password at any time via the "Edit Details" area inside of your administration control panel online.

Note: Changing your password will require you to deploy a new spy module to any of your computers currently being recorded, as the passwords must match for successful log uploading.

11. Can I change my existing username?

Unfortunately, you cannot change your username once you have created it. So be sure to choose something that you like.

12. How often do the logs update?

Log data is synchronized in 10 minute intervals as long as the computer is online and connected to the internet. Upon first deployment logs will appear within a few minutes.

13. Is it possible to use RemoteSpy on MAC computers?

Currently we do not have support for monitoring MAC computers (unless Microsoft Windows is installed). If you use a MAC but would like to monitor a PC then simply use the web-based spymodule creator to pre-configure your spymodule for delivery to your PC that you wish to actively monitor.

14. Once I have created the Remotespy executable module, can I use that same module/file to monitor a few different machines?

You do not need to create an additional module for each additional computer that you wish to monitor. However, it is required that you have the appropriate number of licenses purchased to monitor each of your additional computers.

15. Where do I download my RemoteSpy software?

Accessing your RemoteSpy software is as easy as logging into your RemoteSpy.com administration area and utilizing the "Create Spymodule" option. In this area you can easily pre-configure and download your RemoteSpy module that you will send to and have executed on your computer that you wish to monitor.

15. How do I purchase additional licenses for monitoring extra computers?

You can purchase additional licenses at anytime by clicking here. Each additional license will allow you to monitor an extra computer that you own via your RemoteSpy.com account. Extra licenses purchased after you original order will automatically be added to your account if similar billing or email information is used.